Preliminary Information
Maisons & Hôtels Sibuet is a brand that encompasses all the hotels designed and managed by the Sibuet family, Le Domaine de Marie (wine production and sales), and Pure Altitude (a line of cosmetics). Our properties are located in metropolitan France and on Saint Barthélemy. Our mission is to offer unique and personalized experiences in the art of living, constantly adapting our services and products to the preferences of our guests.
This personal data management policy of Maisons & Hôtels Sibuet is an appendix to the General Terms and Conditions (“GTC”) and is therefore contractually binding. In the event of any conflict between the GTC and this policy, the GTC shall prevail, which users of our websites acknowledge and accept.
This personal data management policy reflects Maisons & Hôtels Sibuet’s commitment to being fully transparent with users regarding how it manages their personal data, and incorporates the latest requirements of the European General Data Protection Regulation.
The data controller for Maisons & Hôtels Sibuet is:
Mr. FRUITIER – 144 Chemin du Petit Darbon – 74120 MEGÈVE, France, Email: privacy@mhsibuet.com
The Data Protection Officer for Maisons et Hôtels Sibuet is:
Mr. Frédéric MOUNIER, Email: dpo@mhsibuet.com
If you have any questions about this personal data management policy, please contact us at privacy@mhsibuet.com
Table of Contents
Article 1. Whatis the purpose of the Personal Data Management Policy?
I. PERSONAL INFORMATION
Article 2. What is personal data?
Article 3. What personal data does Maisons & Hôtels Sibuet collect, and for what purposes?
Article 4. Who has access to the User's personal data?
Article 5. What rights do Users have regarding the personal data collected?
Article 6. How long is personal data retained?
Article 7. What measures are in place to protect Users' personal data?
II. COOKIES
Article 8. Whatis a cookie?
Article 9. Whattracking systems does Maisons & Hôtels Sibuet use, and for what purpose?
Article 10. Howdo I enable or disable cookies?
III. CHANGES TO THE PRIVACY POLICY
Personal Data Management
Article 1. What is the purpose of the Personal Data Management Policy?
The purpose of this Personal Data Management Policy is to inform Users about how Maisons & Hôtels Sibuet manages the personal data of users of its websites, whether or not they are customers (hereinafter, the “Users”).
I. PERSONAL INFORMATION
Article 2. What Is Personal Information?
According to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, “personal data” means “any information relating to an identified or identifiable natural person (‘the data subject’); an identifiable natural person is any person whose identity can be determined, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person."
Article 3. What personal data does Maisons & Hôtels Sibuet collect, and for what purposes?
Maisons & Hôtels Sibuet collects personal data on the following websites (hereinafter, "the Sites"):
Hotels, online booking website, and online store:
- https://www.fermesdemarie.com/fr
- https://www.lodgepark.com/fr
- https://www.hotelmontblanc.com/fr
-https://www.chaletsdesfermes.com/
-https://www.gypsea-beach.com/
- https://www.epiceriedesfermes.com/
- https://www.labastidedemarie.com
- https://saint-tropez.villamarie.fr
- https://saint-barth.villamarie.fr
- https://booking.groupe-sibuet.com
- https://shop.experience-sibuet.com
Wine estate and online store:
- https://www.domainedemarie.com
- http://boutique.domainedemarie.com
Cosmetics and online store:
- https://www.pure-altitude.com
- https://boutique.pure-altitude.com
Job website:
- http://www.recrutement-sibuet.com
PERSONAL INFORMATION COLLECTED THROUGH THE MAISONS & HÔTELS SIBUET WEBSITES:
Purpose: To allow users to receive exclusive offers from each of our hotels.
• Data collected: Email address
• Legal basis: Performance of a contract. Necessary for our legitimate interests (to enable the user to receive our best offers on the website).
Purpose: To allow the user to be contacted by our reservations, concierge, marketing, or press departments, or by the sales department of Domaine de Marie or Pure Altitude (depending on the nature of the request).
• Information collected: Last name, first name, email address, phone number (optional)
• Legal basis: Performance of a contract. Necessary for our legitimate interests (responding to our customers’ questions, tailoring our offers to their expectations, and conducting our business)
Purpose: To allow users to make a reservation and pay for it online
• Information collected: Last name, first name, email address, mailing address, phone number, credit card information, expiration date, CVV code
• Legal basis: Performance of a contract. Necessary for our legitimate interests (booking services, promoting our products and services, developing them, and growing our business)
Purpose: To enable our hotels and services to communicate with guests throughout the various stages of their stay.
- Personalizing the stay, preparing for arrival
- Sending a satisfaction survey at the end of the stay
- Promotional and administrative communications, specifically:
• Sending important information about our locations
• Information about changes to our Terms and Conditions and Privacy Policy
• Sending administrative information about travel reservations, such as reservation confirmations and pre-arrival communications for a Maisons & Hôtels Sibuet hotel
• Measuring the effectiveness of our marketing or sales activities
• Development of our products and services based on a better understanding of our customers' expectations
• Data collected: Last name, first name, email address, mailing address, phone number
• Legal basis: Performance of a contract. Necessary for our legitimate interests (booking services, promoting our products and services, developing them, and growing our business)
PERSONAL INFORMATION COLLECTED THROUGH THE MAISONS & HÔTELS SIBUET PRODUCT SALES SITES:
- https://shop.experience-sibuet.com
- http://boutique.domainedemarie.com
- https://boutique.pure-altitude.com
Purpose: To allow users to create an account and access our online product stores in order to:
- Manage shopping carts, gift cards, etc.
- Track orders, returns, alerts, etc.
- Be contacted
- Manage your personal information
- Subscribe to the newsletters published by Maisons & Hôtels Sibuet
• Data collected: First name, last name, email address, date of birth (optional), password
• Legal basis: Performance of a contract. Necessary for our legitimate interests (purchasing products or booking services, promoting our products and services, developing them, and growing our business)
On each data collection form, fields marked with an asterisk are required. Otherwise, the User will not be able to access the services offered on our sites.
PERSONAL INFORMATION COLLECTED THROUGH THE WEBSITE WWW.RECRUTEMENT-SIBUET.COM
Purpose: To allow the User to submit an unsolicited application for a position at Maisons & Hôtels Sibuet. To allow Maisons & Hôtels Sibuet to contact the User if their unsolicited application is successful.
• Data collected: resume, cover letter, title, last name, first name, email address, cell phone number
• Legal basis: Necessary for our legitimate interests (contacting a person whose profile matches a position at the company)
Purpose: To allow the user to apply for a specific job opening on the site http://www.recrutement-sibuet.com/
• Data collected: resume, cover letter, title, last name, first name, email address, cell phone number
• Legal basis: Necessary for our legitimate interests (contacting a person whose profile matches a position at the company)
Fields marked with an asterisk are required. Otherwise, the User will not be able to submit applications on the www.recrutement-sibuet.com website.
Article 4. Who has access to the User's personal data?
The only recipients of Users' personal data are:
- the relevant departments and employees of Maisons & Hôtels Sibuet (specifically IT, sales/marketing, and operations);
- the companies that assist Maisons & Hôtels Sibuet in operating the sites, particularly the services and employees of the company that hosts the sites. These companies are:
- Amazon Web Services, Inc. P.O. Box 81226 Seattle, WA 98108-1226, http://aws.amazon.com
• Opwan, 150 Rue Pierre et Marie Curie, 34430 Saint Jean de Védas, France, www.opwan.com
- Our hotels' subcontractors, for example:
• Ski schools
• Activity organizers (dog sledding, paragliding, yoga classes, etc.)
• Partner Restaurants
• Shuttle buses and affiliated taxis
- • …
These organizations receive only the personal information strictly necessary to process reservations and, if necessary, to contact guests.
Article 5. What rights do Users have regarding the personal data collected?
The User has the rights set forth in Chapter III of the GDPR, including:
- The right to access your personal data collected on the Site and through the App,
- Right to rectification,
- Right to erasure (“right to be forgotten”), unless there is a legal basis requiring us to retain the data,
- Right to restriction of processing, that is, the right to ask us, in certain cases, to suspend the processing of personal data,
- Right to data portability, that is, the right to request a copy of your personal data in a commonly used format (for example, a .csv file),
- Right to object to the processing of personal data,
- Rights related to individual decisions and profiling, that is, the right to request transparency from us regarding any profiling or automated decision-making we engage in,
All of these rights may be exercised:
- For all Maisons & Hôtels Sibuet websites that request personal information (registration forms, contact requests, booking confirmations, etc.), please send an email to privacy@mhsibuet.com.
- For the website http://www.recrutement-sibuet.com/: send an email to privacy@mhsibuet.com.
Users are reminded that they may:
- access and edit your contact information and login credentials on the following sites:
- https://shop.experience-sibuet.com
- http://boutique.domainedemarie.com
- https://boutique.pure-altitude.com
through the "My Profile" and "My Personal Information" sections;
You also have the right to file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the data protection supervisory authority in France (www.cnil.fr). However, Maisons & Hôtels Sibuet would appreciate the opportunity to address your concerns before you contact the CNIL, so please contact us first.
Article 6. How long is personal data retained?
- Stay and Purchase History: The personal data of customers who have not made a reservation, stayed at, or made a purchase at one of our establishments is deleted after 3 years. Purchase data and stay history are anonymized and used solely for statistical purposes.
- Bank information: Credit card numbers are automatically deleted one day after the guest's checkout.
- Information about other guests: The personal data of guests who have not made another reservation, stayed at one of our properties, or made a purchase at one of our properties is deleted after 3 years.
- Billing information: Invoices are retained for 5 years.
- Responses to satisfaction surveys: These are retained with identifying information for 3 years and are then used anonymously for statistical purposes.
- Recruitment data: The resumes of unsuccessful candidates are retained for 3 years.
Article 7. How Is Personal Information Protected?
Maisons & Hôtels Sibuet pays special attention to the security of personal data and takes all reasonable precautions to prevent unauthorized access, disclosure, alteration, or destruction of personal data.
The personal data collected is stored by Maisons & Hôtels Sibuet or its service providers and is protected by physical and electronic access controls, firewall technologies, and other reasonable security measures.
However, these measures cannot eliminate all risk of loss, unauthorized access, misuse, or alteration of the personal information collected. Where required by law, Maisons & Hôtels Sibuet will notify the User of any loss, unauthorized access, misuse, or alteration of their personal data so that they may take the appropriate steps to exercise their rights. Maisons & Hôtels Sibuet will notify the User electronically, by mail, or by phone, if permitted by law.
Users are asked not to send payment information or sensitive data via email or through sections not intended for that purpose (for example, sending a credit card number via email).
You can choose which personal data you would like to provide to us.
However, your decision not to provide certain information may affect your experience with our services. For example, we cannot make anonymous reservations, and if we are not authorized to share your personal information with the hotels in our group, we may not be able to offer you certain reservation or other services.
Similarly, if you do not authorize us to share your personal data with third parties, such as our hotels’ subcontractors (ski schools, car rental companies, etc.), we may not be able to offer you the full range of available services, or there may be a delay in providing them. We will do our best to address your request as soon as possible.
II. COOKIES
Article 8. What is a cookie?
According to the National Commission on Information Technology and Civil Liberties (CNIL), a cookie is a piece of information stored on the user's device by the server of the website or app they are visiting.
A cookie contains various pieces of data:
- the name of the server that uploaded it,
- a unique numerical identifier,
- an expiration date, if applicable.
This information is sometimes stored on the device in a simple text file that a server accesses to read and log information.
Article 9. What tracking systems does Maisons & Hôtels Sibuet use, and for what purposes?
Users are hereby informed that Maisons & Hôtels Sibuet uses the following tracking tools:
Maisons & Hôtels Sibuet's websites, online services, interactive applications, emails, and advertisements may use "cookies" and other technologies such as tracking pixels and web beacons.
These technologies help us better understand user behavior, show us which parts of our sites have been visited, and facilitate and measure the effectiveness of advertising and web searches.
We treat information collected through cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information under local law, we also treat such identifiers as personal information.
Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this privacy policy.
Maisons & Hôtels Sibuet also uses cookies and other technologies to remember personal information when you use our website, online services, and apps.
Our goal in these cases is to make your experience more practical and personalized. For example, learning about your country and language helps us offer you a personalized and more useful marketing experience.
We use this information to understand and analyze trends, manage the site, learn about user behavior on the site, improve our products and services, and gather demographic information about our user base as a whole. Maisons & Hôtels Sibuet may use this information for its marketing and advertising purposes.
Tracking pixels allow us to send targeted advertising messages in a format that is readable to customers. We can use the information collected to reduce or eliminate the messages sent to customers.
Users are hereby informed that they have the right to access their personal data related to cookies at any time, as well as the right to object, which allows them to choose at any time whether or not to accept cookies.
However, if the User does not accept cookies, the Services (and in particular browsing the Sites) may not function properly.
With regard to "Facebook" cookies, Maisons & Hôtels Sibuet obtains the User's prior consent.
Article 10. How do I enable or disable cookies?
Users can manage, disable, and enable cookies at any time by changing their browser settings. For example:
- On an Apple smartphone or tablet: Go to Settings > select the appropriate browser > Cookies > Never > or From websites you visit > or Always.
- On an Android smartphone: After opening the browser, tap the menu button (at the bottom left of the device) / More / Settings / Accept or decline cookies.
- on a computer:
• Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
• Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
• Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
• Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
• Opera: http://help.opera.com/Windows/10.20/fr/cookies.html
For more information on managing and disabling cookies, users can consult their browser's help section.
If the User has difficulty exercising their right of access or objection regarding cookies, they may contact Maisons et Hôtels Sibuet at: privacy@mhsibuet.com
The maximum lifespan of a cookie is thirteen months.
III. CHANGES TO THE PRIVACY POLICY
Maisons & Hôtels Sibuet reserves the right to change, modify, or revise this policy at any time.
This document was last updated on February 12, 2019.
In the event of a significant change to this policy, we will post a notice on the Sites indicating that our privacy policy has been updated.
If we make significant changes to the way we use your personal data, we will notify you by email at the address associated with your account (if applicable) or through a notice on the home page of our Sites, giving you the option to opt out of this new use.
Any changes to this privacy policy will take effect upon publication on the Sites.
Use of our Sites after such changes take effect constitutes acceptance of this privacy policy under the new terms as published.
.png)
.png)
.png)
.png)
