General Terms and Conditions of Sale

‍

Flexible Rates for Winter 2026/2027

Deposit*: 50% of the total cost of the stay is due at the time of booking. The balance is due 14 days before your arrival.

Cancellation and changes*: free of charge up to 14 days before arrival. A charge of 50% of the total cost of the stay will apply for cancellations made between 14 days and 1 day before arrival. A charge of 100% of the total cost of the stay will apply for cancellations made on the scheduled arrival date or in the event of a no-show.

‍

Special Conditions for the End-of-Year Holidays (December 19, 2026, through January 2, 2027):

Deposit: 50% of the total cost of the stay is due at the time of booking. The balance is due 30 days before your arrival.

Cancellation: Free of charge up to 30 days before arrival. A charge equal to 100% of the total cost of the stay will apply for cancellations made less than 30 days before arrival.

‍

‍

Prepaid Rates

Deposit*: 100% of the total cost of the stay is due at the time of booking.

Cancellation* In the event of cancellation, the full prepaid amount will be retained.

Changes to the Stay: In the event of a change to the arrival and/or departure date, the full amount of the original stay will be charged as compensation, without further notice.

‍

*Please note that reservations for 5 or more rooms are subject to different terms and conditions.

General Terms and Conditions of Sale:

Breakfast: €35 per person per day, €18 for children under 12, included in the room rate.

Surcharges applicable starting with the third person in the room, per night:

- Bed and breakfast: adults and children 12 and older: 95 € / children ages 3 to 12: 78 €

Baby amenities: free (crib, baby bathtub, bath thermometer, changing table, nightlight, bottle warmer); meals not included.

Tourist tax: €2.60 per day per person over 18 years of age

Parking: €30 per day - valet parking service from 8 a.m. to 10 p.m.

VAT: Our rates include 10% VAT. They are based on current tax rates and may vary depending on the applicable taxes at the time of your stay.

Check-in: The room is available starting at 4:00 p.m.

Check-out: The room must be vacated by 12:00 p.m. at the latest. A penalty equal to one night's stay will be charged for any check-out after this time.

Non-smoking rooms: Please note that all rooms at our hotel are non-smoking. Failure to comply with this policy will result in a charge to cover the cost of cleaning the room.

Pets: €30 per day, food not included.

Pets are welcome at the property under the following conditions:

• Pets must be kept on a leash in common areas and should never be left alone.
• The guest is fully responsible for their pet during their stay, particularly for any damage, noise, or disturbance caused to other guests or staff. In the event of noise disturbances, the guest must take all necessary measures to remedy the situation, such as using a pet-sitting service.
• Any damage, soiling, or wear and tear caused by a pet will be billed separately, including repair costs or specific cleaning fees, if necessary.
• For health and safety reasons, housekeeping staff are not permitted to clean the room while the pet is present. Guests must ensure that the pet is either absent or under control while housekeeping staff are present.
• The hotel reserves the right to refuse or terminate a pet's stay in the event of a violation of these rules, without any right to a refund.

For credit card payments of the deposit (50% or 100%, depending on the rate selected), the charge will be processed at the time of purchase—that is, upon confirmation—via a secure payment link. Please also note that we do not accept checks for any payments.

‍

‍

Pure Altitude Spa

‍Upon arrival at the spa:We recommend that you arrive at least 15 minutes before your treatment time to fully enjoy the experience. Please note that late arrival will not result in an extension of your treatment.

Relaxation and Unwinding:The Pure Altitude Spa is a sanctuary dedicated to relaxation. Please turn off your cell phone to ensure a peaceful atmosphere for all our guests.

Health Status: For your safety, please inform us of any health issues (heart problems, phlebitis, arthritis, ulcers, cancer currently being treated, etc.), allergies, or injuries that could affect your treatment. Please also let us know if you are pregnant.

Pregnancy: For safety reasons, we do not provide massages to women during the first trimester of pregnancy. We offer specific programs tailored to the needs of expectant mothers. Please ask for advice at the spa reception desk.

Personal Belongings: Baskets are provided in each room for your jewelry. However, we recommend that you remove all your personal belongings before your visit. Please note that the hotel assumes no responsibility for items lost or left behind in the bathrobes.

‍Wellness Area: Our wellness area is reserved exclusively for hotel guests. Smoking and alcohol consumption are prohibited in our facilities.

‍Cancellation Policy: Prepaid treatment; non-cancellable. Can be rescheduled up to 24 hours before the treatment time to a specific later date, subject to availability.